Questions & Answers

Ordering

How secure is the payment?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details only with us and does not share any of your sensitive payment information.

Do I need a Paypal account to place order?

You are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How can I make changes to my order?

Simply email us at info@alchemsithk.com within 24 hours after placing your order, please also include your order number.

Do you accept large quantity order?

We accept large quantity order. For more than 50 watches, please contact us at info@alchemsithk.com.

Product

What are the watches made of?

All watches are made of the unused whereas intact soda cans.

The watches fascinates with a clear and purist language of form. As well as the idea of turning a part of an otherwise easily disposable simple soda can into a highly significant design.

The well polished soda cans and precisely stitched leather bands gives the watches  distinctive outlooks.

What are the watch bands made of ?

The watch bands are made of genuine leathers or nylon, please take into consideration before ordering if you are allergic to the mentioned materials.

What movement do we use ?

We use standard clock movements for all the watches due to the relative sizes and stable performance. All movements are certified and tested before shipment.

How can I replace batteries ?

Just turn the upper part of your watches counter clockwise and reveal the battery compartment, simply replace the batteries by opening the battery door. Please note a standard LR44 battery is required for the watch. there is also a spare battery included in the package.

How long does the battery usually last ?

The battery will usually last for 1-1.5 years. Please replace battery as soon as you notice the time is getting inaccurate.

Are the watches waterproof ?

All our watches are made with basic water resistance, which means they are splash and rain resistant. However, you should not swim or shower with them. Although the watches are made from robust soda can bottom parts, they are still delicate timepieces that you should avoid exposing them to shocks.

Are the soda cans clean ?

All soda cans collected will be cleaned and sterilized to ensure it is safe to your skin. Any defected soda cans will be filtered and recycled.

What are the sizes of the watches ?

We are offering 2 sizes for our watches:

Standard 330ml soda can bottom: 66mm

Standard 250ml soad can bottom: 55mm

Where I can buy the watches?

Currently our watches are selling at these locations:

Hong Kong, China, Taiwan, Korea, Germany, USA

For your best shopping experience, please visit our official website or our online store.
We value our customers and hope to provide the greatest service and experience in helping you to choose the most suitable product for you.

Shipping

Can the products be shipped to overseas?

YES! We provide our finest products to our customers not only just in one or several countries.
Our products can be shipped to overseas or all over the world to meet the customers’ needs.

How can I track the shipment of my order?

You will receive an email after we ship your watch. Please click on the link in the email to track your shipment.

Can I change the delivery details after ording?

YES! Please email info@alchemisthk.com as soon as possible after ordering. After your watch has been shipped , we will no longer be able to change the delivery details.

What is the cost of delivery?

 Alchemist Creations offers FREE SHIPPING for all products.

How long does shipping normally take?

All international orders are typically delivered within 1-3 weeks (estimated), depending upon the destination and customs processing.

Delivery time is not guaranteed. The above are estimated times required by the postal service and do not include processing time by Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause longer delivery time.

When will you ship my order?

Normally your order will be shipped within 3 days after you placed order, please note it will take longer for large quantity order.

Please note extra time is needed  for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on processing/ delivery during peak season or before major festivals.

For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Warranty

What about warranty?

For any product defects besides natural wear, improper use, or accidents after you have received your product, your product will be refundable in full payment.

We also provide a 1-year warranty upon product receive, please check the warranty card in the packaging.

We will refund warranty related shipping fees to the customer after we have clarified that the problem with your watch falls under warranty. However, please note that all return/warranty packages remain the responsibility of the customer until received by us.

We advise you to take the necessary precautions to ship your watch safely by using registered traceable services and appropriate packaging for all watch shipments.

Can I return the watch after I purchased it?

Normally we do not accept returns after the watches are purchased and delivered unless there are any defects and malfunctionings.

For more questions, please email us at info@alchemisthk.com

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